The repair business behind the booking form

Where the service comes from

e-Mag Solutions does three kinds of work that bear on a repair. It runs authorised service centres for leading handset brands, which is where the manufacturer training and the parts channels come from. It provides validation services for e-commerce platforms, testing and grading devices so a marketplace can stand behind what it sells. And it runs an L4 repair and refurbishment line, where a fault is traced to the component on the board rather than resolved by replacing the board.

That third one is why this service exists. Component-level repair is the difference between a fault that costs a few hundred rupees to fix and one that costs nearly as much as the phone. A counter without the equipment or the people for it has only one answer to give you, which is a motherboard swap. We would rather repair the motherboard.

The facility

Repairs are carried out at our own facility at Kudlu Gate in Bengaluru, on an ESD-controlled floor. Static discharge is the kind of damage that does not show up on the bench; it shows up a fortnight later as a phone that reboots on its own, so the controls around it are not optional. The bench carries the diagnostic equipment needed to locate a fault instead of guessing at it, and a BGA rework station for work on ball-grid array packages, which is what reballing and reseating an IC requires and what hand soldering cannot do.

The technicians

Our technicians are trained and certified at the manufacturers' own training centres. That is a by-product of running authorised service centres rather than a claim written for this page: the brands require it, and they test for it. The same people work on devices that come in through this site, following the same procedures.

The spares

Replacement parts come through the OEM supplier network built for the service-centre side of the business. This is the part of a repair that is easiest to quietly cut, and the one you cannot inspect when the phone comes back. It is also what makes a warranty meaningful: a three-month warranty on a replaced part is only worth what the part is worth.

What this means for a repair

You are handing your phone to an engineering company whose main business is repairing phones for the brands that made them. The consumer service is a different front door to the same bench, the same technicians and the same parts channel.